Critical success factors for post occupancy evaluation of building performance: A literature analysis

Abstract

This paper aims to identify the critical success factors (CSFs) for post occupancy evaluation (POE) of building performance based on literature review. Failures in carrying out POE and achieving the goal of its implementation have been recognised as one of the difficulties in managing POE projects. Despite the numerous studies on POE, the CSFs for POE as a successful project have not been investigated. This leads to a knowledge gap of what are the CSFs that contributes to the success of POE of building performance. Employing NVIVO and content analysis on 63 selected articles, 13 POE critical success factors and 32 sub-factors have been identified. The outcome of this paper will provide detailed review on the need for the development of CSFs for POE of building performance.