Universiti Teknologi Malaysia Institutional Repository

A Conceptual Contract Framework For Research To Develop A Contract Framework For Outsourcing Of Facilities Management In Malaysian Hospitals

Baba, Maizan and Mohammed, Abdul Hakim (2008) A Conceptual Contract Framework For Research To Develop A Contract Framework For Outsourcing Of Facilities Management In Malaysian Hospitals. In: International Real Estate Research Symposium (IRERS) 2008 Benchmarking, Innovating and Sustaining Real Estate Market Dynamics, 28 – 30th April 2008, PWTC Kuala Lumpur, Malaysia. (Unpublished)

[img]
Preview
PDF
100Kb

Abstract

This paper aims to identify the contract framework for outsourcing of facilities management of hospitals in Malaysia. The scope is the facilities engineering management services. The focus is the operation stage of the outsourcing project. It comprises the service start-up, implementation, on-going service development, review and project close. The framework is identified from the practices of public and private hospitals in Malaysia, and literatures. The public hospitals use a more comprehensive contract due to the big number of hospitals involved, scattered all over the country. There are those that have existed for more than 50 years. The comprehensiveness is to enable the client and consultant to manage, and the contractors and sub-contractors to deliver the large number hospitals specific required service levels. The private hospitals use a simpler contract, as the consultant is a subsidiary company. It stresses the contractors and consultant to follow the practice and procedures of the hospitals. However, both hospitals and the literatures describe the service start-up and implementation processes in more detail than the other three processes. This may imply that both processes have more issues to be managed; there are also more characteristics of requirements for good outsourcing contracts.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:Outsourcing, Facilities Management, Hospital, Contract Framework, Users
Subjects:R Medicine > R Medicine (General)
H Social Sciences > H Social Sciences (General)
Divisions:Geoinformation Science And Engineering (Formerly known)
ID Code:5594
Deposited By: Dr Suriatini Ismail
Deposited On:26 May 2008 07:47
Last Modified:01 Jun 2010 15:32

Repository Staff Only: item control page