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Examining Factors Influencing IT Outsourcing Success in Malaysian Organizations

Hussin, Husnayati and Ismail, Zuraini and Suhaimi, Mohd Adam and Abdul Karim, Noor Shahriza Examining Factors Influencing IT Outsourcing Success in Malaysian Organizations. In: Australasian Conference on Information Systems (17th : 2006 : Adelaide, Australia), 6-8 Dec 2006, Adelaide.

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Abstract

In recent years, information technology (IT) outsourcing continues to receive favourable acceptance to maximize organization’s benefits. There is strong concern on the level of success of IT outsourcing endeavours and past researches indicated inconclusive findings on the influencing factors. This research investigates the relationships between partnership quality, service quality and IT outsourcing arrangements and IT outsourcing success. It was tested using a sample from IT managers in 143 Malaysian organizations. The findings of the survey provide evidence that partnership quality and service quality are important predictors for IT outsourcing success, while IT outsourcing arrangement, particularly the degree of integration and the length of the contract, are found to have insignificant influence on IT outsourcing success.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:IT outsourcing, IT outsourcing success, partnership quality, IT in Malaysia
Subjects:T Technology > T Technology (General)
Divisions:Computer Science and Information System (Formerly known)
ID Code:5544
Deposited By: Dr Zuraini Ismail
Deposited On:18 Jun 2008 07:17
Last Modified:01 Jun 2010 15:32

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