Portal requirement for senior citizens based on conceptual knowledge sharing framework

Abstract

This paper aims to investigate common problems faced by senior citizens while using computer technologies. It also aims to identify the most popular computer technologies used among this community in order to develop a web based knowledge sharing portal. The literature is reviewed and the Knowledge Sharing Framework is discussed as a guide. The paper finds that specific computer technology requirement and suitable content of a web portal that suits senior citizens is essential so that the older generation who see computers and new technology as what they have the potential to be-a tool for expanding their horizons, learning new skills and finding new interests. The paper has real and immediate practical benefits for senior citizens and the Social Welfare Department in that it provides a guide for knowledge sharing among this community. This will result in bridging the communication gap among this community. For future research, it is suggested that the study about the content of a web portal and the design guidelines analysis of the portal.