A conformance measurement model for quality assurance standard in e-learning: a case study in University Of Tabuk

Abstract

This study discusses the importance of quality assurance standards in e-learning. Although a number of researches have studied e-learning quality standards and measures in the context of the U.S. and other developed countries, to date, there remains no significant study on learning quality standards and measures in the context of Saudi Arabia. This study seeks to identify which standards and measures will ensure quality e-learning in universities in Saudi Arabia whilst also helping to mitigate the problems of poor quality of learning, lack of management systems, and weak learning support services. To this end, this study develops a model for e-learning quality standards and measures by focusing on the University of Tabuk. The study collected 103 usable responses by using the Delphi method. The findings of reveal seven domains and 21 criteria that are considered fundamental for evaluate e-learning quality standards in Saudi Arabia. This study is set to enhance and improve the quality of e-learning programs to promote better academic performance in universities in Saudi Arabia.