Critical success factors for post occupancy evaluation of hospital building performance

Abstract

This paper discusses the importance of critical success factors (CSFs) for post occupancy evaluation (POE) of hospital building performance. Recent failures of hospital buildings in delivering the expected service have raised the need for POE of their actual performance. However, POE of hospital building performance is a difficult undertaking and requires a vast amount of resources. Management, competencies, culture and awareness have been recognised as the factors that impede the success of POE projects. This demands the identification of the critical success factors (CSFs) that will enable POE projects to be undertaken without the success-impeding factors aforementioned, hence leading to successful POE projects. Despite the numerous studies on POE, the CSFs for POE have not been investigated. This leads to a knowledge gap of what are the actual CSFs that need to be considered in ensuring the success rate of hospital POE projects. By reviewing various related literatures, this paper attempts to generally look at the possibility of conducting a study on CSFs to ensure the success of hospital POE projects. This paper will eventually review the need for CSFs for POE of hospital building performance