Taherdoost, Hamed and Sahibuddin, Shamsul and Jalaliyoon, Neda (2014) Assessment of electronic service applications' practice: domains perspective. Proceedings - 2013 International Conference on Advanced Computer Science Applications and Technologies, ACSAT 2013 . pp. 534-537.
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Official URL: http://dx.doi.org/10.1109/ACSAT.2013.111
Abstract
Traditionally, electronic services have been considered in two domains, using information technology for interaction and the actual service deliver via the electronic channels. Newly, three constructs have been identified, namely, transform, informate and automate. Based on these concepts, the e-service applications are classified and then the usage of each application is evaluated. Afterward, the geomean of each domain is analyzed to figure out the customers' attitude towards these three domains. In this regards, a survey has been conducted among the 155 e-service users. The results reveal users are more using the e-services which provide them with higher levels of information on service, product and processes.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | application, e-business, e-commerce, e-service, informate and automate, transform, usage, web service |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Divisions: | Advanced Informatics School |
| ID Code: | 51936 |
| Deposited By: | Siti Nor Hashidah Zakaria |
| Deposited On: | 01 Feb 2016 03:53 |
| Last Modified: | 09 Nov 2018 08:30 |
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