Web opac end user satisfaction criteria

Abstract

Academic libraries function as the resource for retrieving information related to the end users requirements. Since academic libraries are now competing for the end users attention and interest, the current dispute faced is to deliver prompt, instant, seamless right of entry to resources and information to stay on relevant in the fast growing information technology era. Web OPAC demonstrate as a remote retrieval and function as question-answering, richly interactive information discovery and retrieval system to support decision making, that has no fundamental boundaries on the type and formats of data and information it can find, access, recover, exhibit, and distribute. There are numerous studies conducted to measure Web OPAC end user satisfaction, however the measurement criteria is unstructured and varies depending on the scholars interest. The objective of this study is to develop Web OPAC end user satisfaction criteria. In order to achieve the objective, this study has explored the criteria used in Library Science and Information System end user satisfaction as recommended by previous researchers. Web OPAC end user satisfaction criteria has been refined which integrated End User Computing Satisfaction (EUCS) criteria with Library Science end user satisfaction criteria. The criteria are evaluated by using survey and instrument verification which involved experience end users, senior management and system owner of UTM Library. This study could assist the Information Technology managers, system owners and the library management in determining the satisfactory level of an information system in an academic library. An academic library will be able to identify which criteria to address in order to have an ideal system that could satisfy the end users.