Knowledge management enables among it organization in Cyberjaya Malaysia

Abstract

Knowledge Management (KM) is best carried out through the optimization of both technology and social systems especially in Information Technology (IT) organization that are knowledge driven. It is crucial for IT organization to recognize the key KM enablers (KME) that facilitate knowledge management initiatives to ensure the right focus and investment in terms of resources and time has been made. In Malaysia, even though IT organizations are interested in committing organizational resources for their KM activities, they still lack of understanding about KM. Therefore this research is conducted to investigate the key KME within the scope of IT organization in Cyberjaya as the ICT hub for Multimedia Super Corridor Malaysia from the perspective of Knowledge Creation Process (KCP) to provide reference for IT organization to formulate appropriate knowledge management initiatives for competitive advantage. Research model was developed based on the identified KME that includes culture, structure, T-shape skills and IT support while KCP based on Nonaka Knowledge Spiral model (SECI). Quantitative research approach was employed using survey method by distributing questionnaires among IT worker in Cyberjaya to measures the extent of KME and KCP practices. Data was analyzed using correlation analysis and multiple regression, and it was found that Learning, T-shape skills and IT support were the key KME that positively correlate to KCP. Therefore this research is suggesting that KM initiatives should be implement by focusing on these three enablers to achieve positive result