Future trends of quality engineering and quality management implementation and practices

Abstract

Quality initiatives can be the key success to win the market share. Recently quality leaders are faced with challenges such as profitable growth, excellence in execution, customer loyalty, innovation/creativity, speed to market and corporate reputation rather than traditional task of product quality improvement. To achieve an organizational excellence level, internal, external factors and business excellence implementation obstacles must be considered. Each initiative has a positive impact on constructs of quality implementation. Due to this reason, breaking down the initiatives for each construct is necessary. The focus of study is to investigate on initiatives in the electrical and electronic industries in Malaysia which are faced with competition from other ASEAN countries. The purpose of this study is to investigate on the level of initiatives used and fulfilling the challenges faced by quality leaders by using proper initiatives. In order to achieve this objective, a survey was conducted to assess the critical factors of implementation, quality initiative level in used and determine the proper initiatives for each constructs. As a result, the top critical factors were selected to use in the business excellence framework model. The initiatives were also broken down into six group which are called “Accepted”, “Continue-Accepted”,“Continue-Emerging”, “Emerging”, “Continue-Underutilized”, and “Emerging-Underutilized”. It was found that the initiatives were implemented at the low to moderate level. The initiatives were ranked initially based on expert ideas for each construct. Due to low ability of high investment on quality initiative implementation in SMEs, the initiatives were ranked based on method of study, considering quality initiatives implementation level in order to achieve “Accepted” ranked initiatives first in the final ranking. At the end, the assessment was conducted to investigate the level of internal success factor of implementation in SMEs. It was found that internal factors implementation level is low to moderate in SMEs.