Universiti Teknologi Malaysia Institutional Repository

Supporting maintenance of web applications using user-centered technique

Kamalzaman, S. N. A. and Syed Mohamad, Sharifah Mashita and Sulaiman, Shahida and Zamli, Kamal Z. (2012) Supporting maintenance of web applications using user-centered technique. Proceedings - Asia-Pacific Software Engineering Conference, APSEC, 2 . pp. 43-49. ISSN 1530-1362

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Official URL: http://dx.doi.org/10.1109/APSEC.2012.114

Abstract

Maintenance is crucial to ensure delivered software continues to meet its end users' evolving needs mainly among Web applications' users. Many approaches and tools have been developed for handling modification requests, of which is the first step of the change management process. However, they lack of functionality to facilitate end users to specify their requests. This limitation causes problems not only to the end users, but to the maintainers as well, who need to understand the requests thoroughly before making any changes. We propose a user-centered technique to support the maintenance process by managing and tracking the modification requests effectively. This paper reports the implementation of the proposed technique as a tool and includes its adoption on a Web application. Initial case study shows that the tool is able to support end users to specify their requests easily and quickly, and maintainers to handle the requests effectively.

Item Type:Article
Uncontrolled Keywords:Web applications' users, management process, maintenance
Subjects:Q Science > QA Mathematics > QA76 Computer software
Divisions:Computer Science and Information System
ID Code:47562
Deposited By: Narimah Nawil
Deposited On:22 Jun 2015 05:56
Last Modified:25 Apr 2019 01:22

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