Ong, Chin Wha (2000) Perkhidmatan kualiti menyeluruh (TQS) dan kepuasan pelanggan dalam industri perkhidmatan kiriman ekspres : kajian kes di Syarikat Overseas Courier Service (M) Sdn. Bhd. (cawangan Johor Bahru, Johor). Masters thesis, Universiti Teknologi Malaysia, Faculty of Management.
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| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | Thesis (Sarjana Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2000 |
| Subjects: | H Social Sciences > HF Commerce |
| Divisions: | Management |
| ID Code: | 43601 |
| Deposited By: | Haliza Zainal |
| Deposited On: | 02 Nov 2014 03:35 |
| Last Modified: | 02 Nov 2014 03:35 |
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