Universiti Teknologi Malaysia Institutional Repository

Strengthening business process modeling with the application / combination of viable system model in ICT policy analysis context

Alinaghian, Reza and Abdul Rahman, Azizah and Ibrahim, Roliana (2013) Strengthening business process modeling with the application / combination of viable system model in ICT policy analysis context. International Journal of Management and Information Technology, 5 (1). pp. 397-403. ISSN 2278-5612

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Abstract

Information and Communication Technology (ICT) policy is a code that clarifies the duties, responsibilities and rights of technology stakeholders and specifies acceptable and efficient ICT utilization. ICT policy life cycle encompasses four main processes which are: development, implementation, monitoring and evaluation. In many cases, the processes that form the life cycle of ICT policy usually stopped or failed at starting phase(s), including the case study in this research (one of the Malaysian Public Institutions of Higher Education). Failures in ICT policy management may compromise ICT security, control and strategy in addition to incurring unnecessary expense. This paper discusses the methods utilized in conducting the study. Qualitative research and case study method were utilized to provide greater insight into this complicated phenomenon. An in-depth analysis and elaboration was performed using Viable System Model (VSM) and Hermeneutics method to diagnose and identify weaknesses, mismatches and viable requirements. The proposed model combined the perspectives of systemic functions and organizational structure of VSM with organizational processes and entities of Business Process Modeling (BPM). The application of VSM accommodated environmental dynamism, encouraged sustainable development and provided a sound theoretical platform. In combination with BPM, emphasis shifted from a specific, isolated policy domain to a business process model designed to manage overall ICT policy. An ICT policy management prototype was also developed based on the model. The model and prototype system have been verified through the case study.

Item Type:Article
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:Computing
ID Code:40806
Deposited By: Liza Porijo
Deposited On:20 Aug 2014 08:15
Last Modified:13 Aug 2017 03:45

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