The power of triangulation in social science research

Abstract

The purpose of the paper is to present research undertaken on the Malaysian Public Service (MPS) performance appraisal decision. A qualitative and a quantitative approach were used. Semi-structured cognitive mapping interview techniques using a cognitive mapping protocol represent the qualitative approach in this study. For quantitative approach, questionnaire survey was used. The resultant causal cognitive maps are explored for what respondent understanding on cognitive processing model (CPM) steps as applied in appraisal decision-making. Respondent attitudes on the practice of CPM step was measure using a specific statistical test. This paper highlight the method used in this study and their significance in management research. From the research finding, it is clear that the use of triangulation was successful in exploring raters’ understanding on their performance appraisal practice and attitude to it. Finally, the study discusses the implication of the research using triangulation for management research and also its strength for the future.