The effect of critical success factors on financial and non financial performance in quality context

Abstract

Quality prepare various approaches to improve organization performance; these approaches are created in set of the quality management systems known as total quality management. The critical factors in quality context influencing in organization performance, but most research conducted the effect of CSF on financial or non-financial measures lonely and consequently; these researches are not provided the holistic framework. The aim of this paper is to identify the critical success factors (CSFs) specifically for QMS in order to investigate their effect on financial and non financial performance with propose the conceptual framework. This paper is a bibliography (bibliometric) with exploratory reviews of related literature to identify the CSFs of QMS based on previous studies.