Mohamad Noor, Norzaliha (2005) Integrated technical problem management system (ITPMS). Masters thesis, Universiti Teknologi Malaysia, Faculty of Computer Science and Information System.
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Abstract
The Integrated Technical Problem Management System is a system that is designed to integrate the two types of processes involved in the handling of problem management processing. The processing are the automated legacy system and the manual processing. ITPMS is an automated system which also includes the functions of problem management handling that are monitoring, escalating and controlling the problems. As an automated system, ITPMS is able to perform the creation, deletion and updating the record. In addition, the system also can supply the statistical data and information for the management.
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | Thesis (Master of Sciene Information Technology Management) - Universiti Teknologi Malaysia, 2005; Supervisor I : Assoc. Prof. Wardah Zainal Abidin; Supervisor II : Pn. Suzana Abidin |
| Uncontrolled Keywords: | Problem management system; problem management processing; IT service management |
| Subjects: | Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Computer Science and Information System |
| ID Code: | 3889 |
| Deposited By: | Ms Zalinda Shuratman |
| Deposited On: | 30 Jul 2007 07:03 |
| Last Modified: | 24 Jul 2012 03:51 |
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