Foroutani, Saman and A. Iahad, Noorminshah and Abdul Rahman, Azizah (2013) An initial framework for interactive health portals; using actor network theory. In: 3rd International Conference on Research and Innovation in Information Systems â?? 2013 (ICRIISâ??13), 2013.
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Abstract
Today, the interaction between patients and Interactive Health Portals (IHPs) is one of the hot topics of e-health domains. Online health care providers try to improve the quality of their online services to increase patients' attraction, trust and loyalty. Dimensions of e-service quality (eSQ) in Interactive Health Portals (IHPs) are usually deployed in a heterogonous network where both human and non-human actors are equally important. Prior research on patients' attraction, trust and loyalty indicates that dimensions of e-SQ are merely technical. However, due to socio-technical reasons, social aspects of these dimensions are inevitable. Therefore, this research is aimed at evaluating the relevancy of Actor Network Theory in the e-SQ context, and accordingly proposing a new theoretical framework for IHPs.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | Q Science > QA Mathematics > QA76 Computer software |
| Divisions: | Computing |
| ID Code: | 37240 |
| Deposited By: | Liza Porijo |
| Deposited On: | 25 Mar 2014 01:48 |
| Last Modified: | 13 Sep 2017 06:31 |
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