Post occupation evaluation of Larkin Bus Terminal

Abstract

Effective public transportation depends on the system components efficiency and it’s consider very essential to overall transportation network. Terminals as one of important component in the urban transport structure is selected to be the theme of this research, it is going to focus on bus terminal building in order to evaluate the nature of existing services and what is required to provide good transit services. The research is going to apply one of the famous building assessment concepts which is Post Occupation Evaluation (POE) in Larkin bus terminal as case study in order to have subjective and objectives feedback about the provided services, their quality and how to improve the terminals conditions. Due to urban transportation problems generally in Malaysia which is related to private transportation and poor utilities quality, the study emphasize on how to decline the private mobility and encourage more people to use public transport. The research seeks to study the bus terminal quality of services, performance and environment in order to attract more users to public transit services. To reach this, the study provides firstly proper review of terminal design specifications and considerations to identify the main attributes to be examined and assessed. Through 88 random samples, a survey had implemented in Larkin and structured to evaluated five attributes categories based on respondents satisfaction and importance which they are, Access and circulation, Internal and external environment, Passenger comfort and User information’s. The demographic analysis of the respondents shows that majority of bus services users in Larkin are from low and moderate educated groups (school and university students). Importance- Satisfaction Analysis is used as analytical method which represent that among the five attributes safety and security groups considered as the most important one with high improvement priorities. In addition, the physical characteristics of the spaces are generally affecting the attributes evaluation, that lead to recommend more innovation of bus terminals design and transportation infrastructure concepts to take the users demands. Such evaluation studies will maintain providing a valuable information to public transport system, expose where the shortage, the loop and the needs for improvements.