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E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen

Mohammed Al-Haimi, Basheer Mohammed (2013) E-government service model in improving e-services for Ministry of Higher Education and Scientific Research in Yemen. Masters thesis, Universiti Teknologi Malaysia, Faculty of Computing.

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Abstract

Information and Communication Technology (ICT) is considered as one of the most important aspects of today’s world. The evolution of new technologies has dramatically changed the way that people interact with their governments in a very easy and transparent way.Electronic government, or e-Government, enables the organizations to provide better daily services to the clients. Nowadays, governments are measured by their citizens’ satisfaction and understanding of the citizens’ need is very important to improve that satisfaction that result to repetitive visit. Yemeni government,as an example, is trying to keep pace with the developed countries in various fields. Yemeni government, nowadays, is facing a lot of challenges as to providing daily civil services electronically is of a major challenge. Based on the findings from another researcher, Yemen has got low points on online services index. There are various e-government service models have been reviewed by researcher, but the most appropriate e-government service models are selected based on the requirements. A field study at Ministry of Higher Education and Scientific Research (MoHESR) was used to collect the requirements. Requirements have been gained via three methods as interview, questionnaire and MoHESR website analysis. The results areused for mapping the proposed requirements of e-government services implementation of MoHESR and existing e-government service model of SAFAD. Basing on the results gathered from the field, the research recommends that the new proposed e-government service model for MoHESR should address the dimensions of new interesting multi-language website, Simple services to interact with website, several specific online services and integrate the services with other agencies under MoHESR. The model was evaluated in questionnaire based field study.

Item Type:Thesis (Masters)
Additional Information:Thesis (Sarjana Sains (Teknologi Maklumat - Pengurusan)) - Universiti Teknologi Malaysia, 2013; Supervisor : Dr. Halina Mohamed Dahlan
Uncontrolled Keywords:information technology, management yemen
Subjects:T Technology > T Technology (General)
Divisions:Computing
ID Code:35837
Deposited By: Kamariah Mohamed Jong
Deposited On:23 Feb 2014 07:49
Last Modified:17 Jul 2017 04:28

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