Does organisational identification lead to information system success

Abstract

Many studies have attempted to explain how information system (IS) success occurs in an organisation. Little attention has been given to the individual’s behaviour and characteristics, in spite of the potential effectiveness of these factors. Most systems fail to meet the objectives and goals defined for them, not because of technical issues, but because of psychological and organisational issues that are not well addressed during the implementation and use of the system. The impact of endusers is an important dimension in IS satisfaction and one of the most widely used measures. To enhance user satisfaction, realising the antecedents of user satisfaction or the factors that influence the creation of user satisfaction is critical for organisations during and after the implementation of an IS. Research on organisational identification (OI) has increased dramatically in various fields during the past decade, but little is known about OI in the area of IS. This study explores the effect of OI on perceived usefulness and end-user satisfaction as a precedent of IS success at the individual level. We further explore the moderating roles of top management behaviour, such as vision setter, motivator, analyzer and taskmaster, between OI and IS success. A total of 135 useful responses are analyzed using the partial least squares method. Our results support the hypothesised relationships: namely, that OI was positively related to satisfaction and perceived usefulness. The results call for managers to pay attention to the importance of OI during the implementation and post-implementation phases of an IS