Review of knowledge management systems as socio-technical system

Abstract

Knowledge Management Systems as socio-technical system perspectives has recognized for decades. Practitioners and scholars belief Knowledge Management is best carried out throught the optimization both technological and social-aspect. Lacking of understand and consider both aspects could lead organizations in misinterpretation while developing and implementing Knowledge Management System. There is a need for practical guidance how Knowledge Management System should implement in organizations. We propose a framework that could use by practitioner and manager as guidance in developing and implementing Knowledge Management System as Socio- Technical Systems. The framework developed base on Pan and Scarborough view of Knowledge Management as Socio- Technical system. Our framework consists of: Infrastructure (technology), Info structure (organizational structure) and Info culture (organizational culture). This concept would lead practitioners get clear understand aspect contribute to Knowledge Management System success as Socio-Technical System