Universiti Teknologi Malaysia Institutional Repository

Using Soft Systems Methodology (SSM) in Formulating Knowledge Management Systems (KMS) Strategy for Malaysian Public Institutions of Higher Education (PIHE)

Md. Saad, Nor Hasliza and Alias, Rose Alinda and Abdul Rahman, Azizah (2006) Using Soft Systems Methodology (SSM) in Formulating Knowledge Management Systems (KMS) Strategy for Malaysian Public Institutions of Higher Education (PIHE). In: 5th International Conference on ICT and Higher Education, 26 - 29 June, 2006, Waseda University, Tokyo, Japan.

[img] PDF
284Kb

Abstract

The purpose of this paper is to discuss both the methodology and the finding on how Soft Systems Methodology (SSM) is used as a basis for formulating KMS strategy in four case studies conducted within Malaysian Public Institution of Higher Education (PIHE) context. The concept of SSM was used to integrate two streams of cultural analysis and logic-based analysis to understand the ill-structured problem situation in the context. Throughout the analysis Multiple Perspectives (MP) Theory by Mitroff and Linstone (1993) is employed to differentiate between the Technical Perspective, Organizational Perspective and Personal Perspective of the formulation of KMS strategy in the context. This approach presents a holistic view of formulating KMS strategy by combining both technical and non-technical issues including business processes and human activities within an organization. The processes reflect upon the objective to answer the two main research questions; (a) How to formulate a holistic strategy for KMS implementation? and (b) What are the factors influencing the formulation of KMS strategy?

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:soft system methodology, multiple perspectives theory, knowledge management system strategy
Subjects:Q Science > Q Science (General)
Divisions:Computer Science and Information System (Formerly known)
ID Code:3187
Deposited By: Norazlizafarah Anuar
Deposited On:24 May 2007 05:21
Last Modified:12 Jun 2012 01:13

Repository Staff Only: item control page