Knowledgebase development for enterprise systems: a systematic literature review

Abstract

This paper explores and defines the concept of the term “knowledgebase”. While every single knowledge source, either formal or informal, is identified as a knowledgebase source, it is also possible to have “not used knowledgebase”, or “less used knowledgebase”. As this situation will result in an outcome of an individual or organization not having fully utilized the knowledgebase, the positive impact that is supposed to be received by them will not fully occur. Regarding this, we argue that the manner in which people apply the ES-knowledgebase will influence the impact of Enterprise System success. However, prior research lacks adequate definition of knowledgebase. Thus, this paper presents a definition of knowledgebase that relates to Enterprise Systems by understanding its sources and knowledgebase views by other scholars. Once the concept of knowledgebase has been clearly defined, the impact of the relationship between knowledgebase and Enterprise Systems’ success can be clearly explained at a further stage.