Kuah, Chuen Tse and Wong, Kuan Yew (2011) Knowledge management performance measurement: a review. African Journal of Business Management, 5 (15). pp. 6021-6027. ISSN 1993-8233
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Official URL: https://academicjournals.org/journal/AJBM/article-...
Abstract
This paper presents a review on performance measurement of knowledge management (KM). The purpose of this paper is to provide an overall picture of the various types of approaches for KM performance evaluation. Different tools or models published in the literature are described and compared, and research directions are discussed. Future development directions for KM performance evaluation identified from this review include: (1) consideration of external factors, (2) integration of multiple methods, (3) development of external benchmarking tools, and (4) application of data envelopment analysis (DEA) in KM.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | knowledge management, performance measurement, literature review |
| Subjects: | T Technology > TJ Mechanical engineering and machinery |
| Divisions: | Mechanical Engineering |
| ID Code: | 29227 |
| Deposited By: | Yanti Mohd Shah |
| Deposited On: | 28 Feb 2013 00:10 |
| Last Modified: | 31 Jan 2022 08:41 |
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