| Paper Title | Author(s) | Page No. |
| Preface | | iv |
| Conference Committee | | v |
| Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs | | vii |
| Biographies of contributing authors | | viii |
| Comparative Study of Electronic Health Indicators in the World | Somaie Afshari, Elahe Khorasani, Mohammad Yarmohammadian, Golrokh Atighechian and Mohsen Ghaffari Darab | 1 |
| An Empirical Study on the Risk Management Strategies of IT Outsourcing in Malaysia Public Sector | Abdul Rahman Ahlan, Yusri Arshad and Sharifah Norhafiza Syed Ibrahim | 9 |
| Applying Critical Systems Thinking to Improving the Effectiveness of a University’s Student Record System | Yongmei Bentley, Guangming Cao and Li Zhou | 18 |
| Evaluation of an International Postgraduate eLearning Programme | Yongmei Bentley, Elizabeth Parkin and Habte Selassie | 27 |
| Determining Tactics That Influence Partners in the Creation of an Interagency Information Sharing System | Ashley Cairns, Thomas Jackson and Louise Cooke | 37 |
| Management of IT Outsourcing in Public Sector Local Government | Michael Cox, Martyn Roberts and John Walton | 47 |
| A Fuzzy AHP for Evaluation of eCommerce Websites Performance | Burcu Devrim içtenbaş and Babak Daneshvar Rouyendegh | 57 |
| Selection of ERP System Using QFD Approach: A Pilot Study From Turkey | Burcu Devrim İçtenbaş, Babak Daneshvar Rouyendegh and Turan Erman Erkan | 63 |
| The State of International Internet of Things Research | Nomusa Dlodlo, Promise Mvelase, Thato Foko, and Sizakele Mathaba | 69 |
| Choosing the Adequate IT Outsourcing Option: A Comparison Between India and Turkey | Vujdan El Khatib, Dilek Zamantılı Nayır and Lutz Kolbe | 79 |
| Effects of BPR on ERP Implementation Success and Supply Chain Performance | Erman Erkan, Uğur Baç and Babak Daneshvar Rouyendegh | 89 |
| Improving Brewery Waste Reduction Decisions Through Integrated ERP and MFCA Systems | Michael Fakoya and Breggie van der Poll | 96 |
| Malaysia SMEs Award Winners’ Environmental Scanning Practice | Siti Rohimi Hamedon | 105 |
| Imitation on Social Networking Services – An Exploration of Causes for Risky Behaviour | Tony Hooper, Oudom Kadeth and Edward Hutchins | 113 |
| What is and What is not Acceptable Behaviour on Social Networking Sites: A Study of Youth on Facebook | Val Hooper | 121 |
| Evaluating Nationwide Scattered end User Involvement in Governmental Software Project with Empirical Evidence | Yavuz İnal, Ahmet Dikici, Ahmet Tümay, Murat Kahraman Güngör and Kıvanç Dinçer | 129 |
| The Concept of Enterprise Business Architecture in Organisations | Tiko Iyamu | 137 |
| The Importance and Effectiveness of Information Technology Governance Practices: A Malaysian Private Organizations Perspective | Jasber Kaur, Norshidah Mohamed and Abd Rahman Ahlan | 149 |
| Internet Users Lived Experiences of Cultural Changes in Iran Higher Education: Ethics and Philosophy Topics | Narges Keshtiaray and Akram Akbarian | 159 |
| Knowledge-Based Health System in the age of Knowledge Management | Elahe Khorasani, Mohsen Ghaffari Darab, Mohammad Yarmohammadian and Somaie Afshari | 165 |
| Towards an Understanding of Enterprise-Level SOA Adoption: A South African Case Study | Shirley Lavin and Lisa Seymour | 174 |
| eCounsellor: An Avatar for Student Exam Stress Management | Li Manning, Kavakli Manolya and Rudra Tarashankar | 185 |
| The Disclosure of Information Required in the Financial Statements of SMES: Empirical Case Study of Jordan | Mohammed Matar, Abdulnaser Nour and Anas Al-Bakri | 194 |
| Competitive Intelligence: Transformative Engineering of Organisational Strategy | Relebohile Moloi and Tiko Iyamu | 205 |
| An Architecture Based on SOA and Virtual Enterprise Principles: OpenNebula for Cloud Deployment | Promise Mvelase, Nomusa Dlodlo, Ishmael Makitla, George Sibiya and Matthew Adigun | 214 |
| Understanding Broadband Usage and its Impact in South African Households | Mogen Naidoo and Lisa Seymour | 223 |
| Business Process Modelling Benefits Realisation - A South African Case Study | Celeste Phillips, Kosheek Sewchurran and Joachim Schuler | 235 |
| An Evaluation of Using Innovative Information Systems in Local Governments in Turkey: The Case of Çankaya Municipality | Savaş Zafer Şahin, Turan Erman Erkan and Anıl Çekiç | 245 |
| A Bottom-Up Approach for the Representation and Continuous Update of Technology Architectures | João Soares, José Tribolet and André Vasconcelos | 253 |
| An Empirical Study of Destructive Factors Affecting Development Effort in Software Intensive Projects | Nermin Sökmen | 264 |
| A Descriptive Analysis of Research on IT/IS Evaluation: A 25 Years Review | Xingchen Song | 275 |
| The State of Digital Forensic Readiness of Financial Services Companies in South Africa | Grafton Whyte and Ivan Claims | 284 |
| Assessing the Maturity Level of an Organization in its Adoption and Use of Business Architecture | Grafton Whyte and Delina Pretorius | 300 |
| Evaluating the Production of Science in the Field of “Health Information Management” in Iran | Mohammad Yarmohammadian, Hassan Ghahnaviyeh, Farideh Movahedi and Sima Ajami | 317 |
