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A study on knowledge management implementation in property management companies in Malaysia

Mohamed Razali, Muhammad Najib and Juanil, D. M. (2011) A study on knowledge management implementation in property management companies in Malaysia. Facilities, 29 (9). pp. 368-390. ISSN 0263-2772

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Official URL: http://dx.doi.org/10.1108/02632771111146305

Abstract

Purpose: This paper seeks to identify the manner in which the knowledge management (KM) concept can be implemented in property management companies in Malaysia. Design/methodology/approach: The KM strategies for property management companies were designed and then tested among the property management companies in Malaysia. Sixteen companies were involved in this research to provide empirical results of the KM concept implementation in property management organisations. Findings: The research findings suggest that the KM concept is becoming increasingly important and that the property management companies are practising some of the relevant activities. The findings also integrate the concept of KM and property management activities. Research limitations/implications: The research is based only on 16 companies registered under the Board of Valuers, Appraisers and Estate Agents, Malaysia, which governs property management activities in Malaysia. Originality/value: This paper proposes to property management players to put into practice the KM concept within their organisations.

Item Type:Article
Uncontrolled Keywords:knowledge management, Malaysia, organizations, property management
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Geoinformation and Real Estate
ID Code:28621
Deposited By: Liza Porijo
Deposited On:06 Nov 2012 03:57
Last Modified:06 Nov 2012 03:57

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