Alias, Rose Alinda and Abdul Rahman, Azizah (2008) Understanding information system service quality using soft system methodology. In: Innovations in Information Systems. Penerbit UTM, Johor, pp. 25-48. ISBN 978-983-52-0619-1
Official URL: http://www.penerbit.utm.my/bookchapterdoc/FSKSM/bo...
For the past few years, information system and information technology (IS/IT) has played a significant role in Institutes of Higher Learning (IHL). The introduction of e-learning that exploits the use of client-server and internet technology has turned IS/IT into a critical and essential resource for all IHLs. The demand for IS services among the IHL community has increased tremendously. The traditional roles of IS service in providing and managing IS/IT to support core activities of IHL community have turned into exploiting the use of IS/IT for competitive advantage (Ward, 1994; Arms, 1992; Burbules, 2000).
|Item Type:||Book Section|
|Uncontrolled Keywords:||system service quality, soft system methodology|
|Subjects:||Q Science > Q Science (General)|
Q Science > QA Mathematics > QA76 Computer software
|Divisions:||Computer Science and Information System (Formerly known)|
|Deposited By:||Fazli Masari|
|Deposited On:||05 Sep 2012 10:19|
|Last Modified:||05 Sep 2012 10:19|
Repository Staff Only: item control page