Universiti Teknologi Malaysia Institutional Repository

Understanding information system service quality using soft system methodology

Alias, Rose Alinda and Abdul Rahman, Azizah (2008) Understanding information system service quality using soft system methodology. In: Innovations in Information Systems. Penerbit UTM, Johor, pp. 25-48. ISBN 978-983-52-0619-1

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Official URL: http://www.penerbit.utm.my/bookchapterdoc/FSKSM/bo...

Abstract

For the past few years, information system and information technology (IS/IT) has played a significant role in Institutes of Higher Learning (IHL). The introduction of e-learning that exploits the use of client-server and internet technology has turned IS/IT into a critical and essential resource for all IHLs. The demand for IS services among the IHL community has increased tremendously. The traditional roles of IS service in providing and managing IS/IT to support core activities of IHL community have turned into exploiting the use of IS/IT for competitive advantage (Ward, 1994; Arms, 1992; Burbules, 2000).

Item Type:Book Section
Uncontrolled Keywords:system service quality, soft system methodology
Subjects:Q Science > Q Science (General)
Q Science > QA Mathematics > QA76 Computer software
Divisions:Computer Science and Information System (Formerly known)
ID Code:28064
Deposited By: Fazli Masari
Deposited On:05 Sep 2012 10:19
Last Modified:05 Sep 2012 10:19

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