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TQM, ISO/TS16949 certification and organizational performance in Malaysian automotive industry

Zakuan, Norhayati and Mohd. Yusof, Sha'ri and Mohd. Shaharoun, Awaluddin (2008) TQM, ISO/TS16949 certification and organizational performance in Malaysian automotive industry. In: Advances In Manufacturing And Industrial Engineering. Penerbit UTM, Johor, pp. 49-66. ISBN 978-983-52-0557-4

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Official URL: http://www.penerbit.utm.my/bookchapterdoc/FKM/book...

Abstract

The concept of Total Quality Management (TQM) has been developed as a result of intense global competition. Organisations with international trade and global competition have paid considerable attention to TQM philosophies, procedures, tools and techniques. According to Juran, international competition requires higher levels of quality achievement by organizations (Blackiston, 1996). However, the implementation of TQM has not occurred at the same pace in different regions of the world. Early implementation started in Japan, US, Europe, and later followed by the developing countries. To compete in the global market, developing countries need to implement TQM, tools, and techniques within all sections of their industries. Despite the number of publications and quantity of research on TQM, little empirical work has been carried out in developing countries, particularly in the ASEAN region.

Item Type:Book Section
Uncontrolled Keywords:Malaysian automotive industry, The concept of Total Quality Management (TQM)
Subjects:T Technology > TJ Mechanical engineering and machinery
Divisions:Mechanical Engineering
ID Code:28047
Deposited By: Fazli Masari
Deposited On:03 Sep 2012 03:57
Last Modified:03 Sep 2012 03:57

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