Wan Mahmood, Wan Yusoff and Misnan, Saidin and Mohammed, Abdul Hakim (2008) Towards a quality culture in Malaysian construction industry. In: Quality Management System in Malaysian Construction Industry. Penerbit UTM, Johor, pp. 85-108. ISBN 978-983-52-0588-0
Official URL: http://www.penerbit.utm.my/bookchapterdoc/FKSG/boo...
The construction industry is being viewed as one with poor quality emphasis compared to other sectors like the manufacturing and service sectors (Kubal 1994, Kanji & Wong 1998, Wong & Fung 1999). Many criticisms have been directed to the construction industry for generally shoddy workmanship. It not only the final product that is subject to criticisms but the processes, the peoples, the materials etc are under tremendous pressure for better quality in construction. This is mainly the result of the industry’s failure to achieve the expected performance level in delivering its finished product and its customer service. The accelerated change in nearly every aspect of the economy, driven by technological developments in the manufacturing and service industries, has fuelled several paradigm shifts in business management. However, construction is singled out as one that is still dominated by attitudes, technologies, processes, and a culture that are at least half a century old (Dulaimi et al. 2001).
|Item Type:||Book Section|
|Uncontrolled Keywords:||Malaysian construction industry, customer service|
|Subjects:||H Social Sciences > H Social Sciences (General)|
H Social Sciences > HD Industries. Land use. Labor
|Divisions:||Geoinformation Science And Engineering (Formerly known)|
|Deposited By:||Fazli Masari|
|Deposited On:||03 Sep 2012 03:57|
|Last Modified:||02 May 2013 06:32|
Repository Staff Only: item control page