Md. Ariff, Mohd. Shoki and Zaidin, Norzaidahwati and Kamis, Hairi and Ismail, Khalid (2008) Sustaining quality in education business: a theoritical framework for developing a beneficiaries-driven and recipient-focused program. In: Customer Satisfaction And Service Quality: Challenges And Issues In Malaysia. Penerbit UTM, Johor, pp. 125-145. ISBN 978-983-52-0697-9
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| Item Type: | Book Section |
|---|---|
| Uncontrolled Keywords: | recipient focused, beneficiaries driven, business |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory |
| Divisions: | Management and Human Resource Development |
| ID Code: | 27739 |
| Deposited By: | Fazli Masari |
| Deposited On: | 02 Aug 2012 00:38 |
| Last Modified: | 02 Aug 2012 00:38 |
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