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Sustaining quality in education business: a theoritical framework for developing a beneficiaries-driven and recipient-focused program

Md. Ariff, Mohd. Shoki and Zaidin, Norzaidahwati and Kamis, Hairi and Ismail, Khalid (2008) Sustaining quality in education business: a theoritical framework for developing a beneficiaries-driven and recipient-focused program. In: Customer Satisfaction And Service Quality: Challenges And Issues In Malaysia. Penerbit UTM, Johor, pp. 125-145. ISBN 978-983-52-0697-9

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Item Type:Book Section
Uncontrolled Keywords:recipient focused, beneficiaries driven, business
Subjects:H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
Divisions:Management and Human Resource Development (Formerly known)
ID Code:27739
Deposited By: Fazli Masari
Deposited On:02 Aug 2012 00:38
Last Modified:02 Aug 2012 00:38

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