Universiti Teknologi Malaysia Institutional Repository

Evaluating heuristic for EG portal design model

Che Hussin, Ab Razak and Mohamed Dahlan, Halina and M., Mahmud and N. K., Othman (2010) Evaluating heuristic for EG portal design model. In: Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10, 2010, Kuala Lumpur, Malaysia.

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Official URL: http://dx.doi.org/10.1109/ITSIM.2010.5561467

Abstract

The effective use of an E-Government (EG) Portal depends on the ability of people to utilize electronic services. One of the main challenges in developing the EG Portal is selecting usability design guidelines that addressed the overall EG functions. Most government agencies tend to design their portal based on existing guidelines that are not directly related to the EG context. In this study, the basic functions and characteristics of the EG Portal were analyzed. The concept of usability, the design guidelines, and the heuristic were reviewed. A set of questionnaires was distributed to users to access its accuracy of the proposed heuristic for design model of EG portal. The result indicates that the heuristic in the design model could reduce the usability problems in the portal.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:EG portal, design guidelines, heuristic, usability, web design
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:Computer Science and Information System (Formerly known)
ID Code:27153
Deposited By: Liza Porijo
Deposited On:27 Jul 2012 08:38
Last Modified:31 Jul 2012 00:23

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