Universiti Teknologi Malaysia Institutional Repository

A comprehensive adoption model of e-government services in developing countries

Ismail, Zuraini and M., Shajari (2010) A comprehensive adoption model of e-government services in developing countries. In: ICAMS 2010 - Proceedings of 2010 IEEE International Conference on Advanced Management Science, 2010, Chengdu, Sichuan, China.

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Official URL: http://dx.doi.org/10.1109/ICAMS.2010.5552982


Governments in the world are developing electronic governments (e-Governments) to offer better services to their citizens. By transferring from traditional government to e-Government, users will get services from government agencies much quicker without the delay caused by paper submission. Faster Government response will improve and enhance the relationship between citizens and their governments and improve the overall quality of the government services. Furthermore, governments will be more efficient and transparent as they transfer their services to e-Services. Studies show that in many cases implementing the e-Government services were not as successful as it was expected. Technology is the first need in implementing e-Government services; success in e-Government service implementation is 20 percent technology and 80 percent people, processes, and organizations. One of the problematic issues is the improper adoption of the e-Services. Several adoption models were introduced and tested, especially in developed countries. This study tries to define and propose a comprehensive adoption model suitable for developing countries using the most popular models which are TAM, TAM2, DOI and UTAUT. Also, in this model, trustworthiness as an important influencing factor is included.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:adoption model, diffusion of innovations, e-government, extended technology acceptance model, technology acceptance model, trustworthiness, unified theory of acceptance and use of technology
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ID Code:27083
Deposited By: Mrs Liza Porijo
Deposited On:27 Jul 2012 00:27
Last Modified:05 Feb 2017 08:19

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