Universiti Teknologi Malaysia Institutional Repository

Customer service and maintenance system

Shamsudin, Adam (2006) Customer service and maintenance system. Masters thesis, Universiti Teknologi Malaysia, Faculty of Computer Science and Information System.

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Abstract

Customer Service and Maintenance System is believed to be found under one of many modules of a Customer Relationship Management. It is crucial that the system to be developed in line with company’s business objectives. This is to ensure that the system is well developed, so that every part of the modules and functions will be fully utilized by the System Engineer, Managers, and Higher Management personnel. Apart from that, this project enables our participants to gather enormous amount of knowledge, not just in system development, but the whole process of managing every single phase of project development. This project is developed with the help of Unified Modeling Language as one of the development tool. The basic concept of this system is to promote the needs of catering the customer’s breakdown calls, and logging it into a nice and well-defined database. It helps the company to be at much competitive with the other multi-national organizations in terms of much higher service quality

Item Type:Thesis (Masters)
Additional Information:Thesis (Master of Science (Information Technology - Management)) - Universiti Teknologi Malaysia, 2006
Uncontrolled Keywords:Customer service; maintenance system; customer relationship management
Subjects:H Social Sciences > H Social Sciences (General)
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:Computer Science and Information System (Formerly known)
ID Code:2708
Deposited By: Ms Zalinda Shuratman
Deposited On:23 May 2007 03:37
Last Modified:09 Jul 2012 03:22

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