Mohd. Yusof, Sha'ri and N. M., Zakuan and T., Laosirihongthong and A. M., Shaharoun (2010) Proposed relationship of TQM and organisational performance using structured equation modelling. Total Quality Management & Business Excellence, 21 (2). pp. 185-203. ISSN 1478-3363
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Official URL: http://dx.doi.org/10.1080/14783360903550020
Total quality management (TQM) has been considered as an infrastructural strategy in the operations management research field. It is one of the most recognised models for operational excellence besides lean operation, supply chain management, and technology management. Both manufacturing and service organisations tend to implement this strategy in order to maintain their competitive advantage. The purpose of this paper is to develop the conceptual model of TQM implementation in relation to organisational performance. The authors have reviewed the literature on TQM and organised the paper along two main themes: the evolution of TQM considered as a set of practices, and its impacts on organisational performance. Two research questions are proposed in order to re-validate TQM constructs: (1) Is the set of practices associated with TQM valid as a whole? (2) What performance measures should be considered to exhibit the effectiveness of its implementation?
|Uncontrolled Keywords:||organisational performance, automotive industry, TQM constructs, performance measures constructs, structural equation modelling|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Divisions:||Razak School of Engineering and Advanced Technology|
|Deposited By:||Liza Porijo|
|Deposited On:||18 Jul 2012 04:01|
|Last Modified:||13 Feb 2017 01:35|
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