Universiti Teknologi Malaysia Institutional Repository

Malay, Chinese, and internet banking

Md. Nor, Khalil and Mastor, Nor Hamimah and Sutanonpaiboon, Janejira (2010) Malay, Chinese, and internet banking. Chinese Management Studies, 4 (2). 141 - 153. ISSN 1750-614X

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Official URL: http://dx.doi.org/10.1108/17506141011053069

Abstract

Purpose – The purpose of this paper is to focus on the impact of cultural traits on the intention to use internet banking. Drawing from the technology acceptance model and trust literature, the paper examines the influence of perceived ease of use, perceived usefulness, and trust on the intention to use internet banking among Malay and Chinese ethnic groups. Design/methodology/approach – The questionnaire was distributed to final year business students and Master of Business Administration students at four public universities in Malaysia. A separate multiple regression was employed to analyze the data for each ethnic group. Findings – For both ethnic groups, the results showed that perceived usefulness, perceived ease of use, and trust, all have significant effect on the intention to use internet banking. Further examination of the regression coefficients revealed the cultural traits that may explain the extent to which they influence factors that affect the intention to use. Research limitations/implications – Respondents of this study were students. This factor may decrease generalizability of the study because students' interest on the use of internet banking may be different from those of the general public. One research implication of this study is that there is a need to consider the role of culture in examining factors that affect behavioral intention. Practical implications – Banks need to highlight the benefits of internet banking, make internet banking easy to use, and enhance internet banking's security to improve consumers' trust. Given the fact that culture affects one's behavior, each customer group needs to be evaluated differently and the “one-size-fit-all” approach to encourage internet banking usage should be avoided. Originality/value – This paper attempts to link cultural traits that may explain the extent to which it influences factors that affect the intention to use internet banking.

Item Type:Article
Uncontrolled Keywords:banking, China, culture, internet, Malaysia, trust
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management and Human Resource Development (Formerly known)
ID Code:26289
Deposited By: Liza Porijo
Deposited On:29 Jun 2012 03:47
Last Modified:23 Jul 2012 03:02

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