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Private health care service an application of SERV QUAL Model: views of Malay ethnic groups

Zaidin, Norzaidahwati and Cyril De Run, Ernest and Butt, Muhammad Mohsin (2008) Private health care service an application of SERV QUAL Model: views of Malay ethnic groups. In: Customer Satisfaction And Service Quality: Challenges And Issues In Malaysia. Penerbit UTM , Johor, pp. 101-124. ISBN 978-983-52-0697-9

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Item Type:Book Section
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HT Communities. Classes. Races
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:Management and Human Resource Development (Formerly known)
ID Code:25833
Deposited By: Ms Zalinda Shuratman
Deposited On:05 Jul 2012 04:27
Last Modified:05 Jul 2012 04:27

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