Abd. Rahman, Aedah and Sahibuddin, Shamsul (2007) Approach for tracing changes as indicator for user satisfaction level to support process improvement: a review of ITIL and CMMI. In: Postgraduate Annual Research Seminar (PARS’ 07), 2007, UTM, Johor Bahru.
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| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Divisions: | Computer Science and Information System |
| ID Code: | 25405 |
| Deposited By: | Ramli Haron |
| Deposited On: | 20 May 2012 00:56 |
| Last Modified: | 20 May 2012 00:56 |
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