Universiti Teknologi Malaysia Institutional Repository

Approach for tracing changes as indicator for user satisfaction level to support process improvement: a review of ITIL and CMMI

Abd. Rahman, Aedah and Sahibuddin, Shamsul (2007) Approach for tracing changes as indicator for user satisfaction level to support process improvement: a review of ITIL and CMMI. In: Postgraduate Annual Research Seminar (PARS’ 07), 2007, UTM, Johor Bahru.

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Item Type:Conference or Workshop Item (Paper)
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:Computer Science and Information System (Formerly known)
ID Code:25405
Deposited By: Ramli Haron
Deposited On:20 May 2012 00:56
Last Modified:20 May 2012 00:56

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