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Application of data envelopment analysis to assess quality management efficiency

Kuan, Yew Wong and Chuen, Tse Kuah and Behrouzi, Farzad (2010) Application of data envelopment analysis to assess quality management efficiency. In: ICISE 2010 : International Conference on Industrial and Systems Engineering, 25-27 August 2010, Singapura.

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Official URL: https://www.researchgate.net/publication/289405141...

Abstract

This paper is aimed to give an illustration on the application of Data Envelopment Analysis (DEA) as a tool to assess Quality Management (QM) efficiency. A variant of DEA, slack based measure (SBM) is used for this purpose. From this study, it is found that DEA is suitable to measure QM efficiency and give improvement suggestions to the inefficient QM. Application of data envelopment analysis to assess quality management efficiency.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:Data Envelopment Analysis
Subjects:T Technology > TJ Mechanical engineering and machinery
Divisions:Mechanical Engineering
ID Code:23820
Deposited By: Mrs Liza Porijo
Deposited On:13 Jun 2012 04:48
Last Modified:18 Jul 2017 07:05

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