Likely antecedents of IT outsourcing success

Abstract

As an emerging player in the outsourcing arena, Malaysia was reported to attract at least RM11.4 billion (USD3 billion) of the global outsourcing business that is projected to be worth RM1.9 trillion (USD500 billion) by 2008 (Cheong, 2003). Interestingly, Malaysia’s private sector and government agencies are observing a rising trend in engaging information technology outsourcing (ITO) relationships which involve significant amount of deals. However, despite the large uptake of IT outsourcing in the country, the level of success of these endeavors are not clear. More importantly what are the factors that contribute to IT outsourcing success is still a challenge. In fact, empirical investigation on IT outsourcing in Malaysia in general is scarce. Hence, this chapter attempts to fill the gap by gathering empirical evidence on antecedents influencing IT outsourcing success in the Malaysian setting.