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Factors that influences students' level of satisfaction with regards to higher educational facilities services

Sapri, Maimunah and Kaka, Ammar and Finch, Edward (2009) Factors that influences students' level of satisfaction with regards to higher educational facilities services. Malaysian Journal of Real Estate, 4 (1). pp. 34-51. ISSN 1823-8505

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Abstract

Educational institutions like any other organizations are realising the significance of customers in their strategic decision-making process,. This paper examines students’ priorities with respect to their satisfaction with facilities services offered at higher educational institutions . The undertaken survey forms a basis for measuring facilities performance within higher educational institutions. The paper starts with a review of previous work in this subject area. It provides a background theory of customer’s satisfaction with regards to higher education facility services and then outlines the methodology of the study. Sampling and data collection methods are discussed, followed by the analysis. Finally, the results on students’ perspectives about higher education facility services identify the most critical aspects that affect them as education clients.

Item Type:Article
Uncontrolled Keywords:higher education services, customer satisfaction, facilities performance, service environment, student’s experience
Subjects:G Geography. Anthropology. Recreation > G Geography (General)
Divisions:Geoinformation and Real Estate
ID Code:21939
Deposited By: Ramli Haron
Deposited On:02 Feb 2012 08:50
Last Modified:03 Dec 2013 07:17

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