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Development of Key Performance Indicator (KPI) for Information and Communication Technology Servies (ICTS) performance measurement

Haizan Nor, Rozi Nor and Alias, Rose Alinda and Abdul Rahman, Azizah (2008) Development of Key Performance Indicator (KPI) for Information and Communication Technology Servies (ICTS) performance measurement. In: Innovations in Information Systems. Penerbit UTM , Johor, pp. 49-74. ISBN 978-983-52-0619-1

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Item Type:Book Section
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:Computer Science and Information System (Formerly known)
ID Code:19318
Deposited By: Ms Zalinda Shuratman
Deposited On:09 Jan 2012 03:53
Last Modified:09 Jan 2012 03:53

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