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Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia

Md. Salleh, Nor Zafir and Abdul Hamid, Abu Bakar and Chong, Shih Wei and Omain, Siti Zaleha (2008) Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia. In: Customer Satisfaction and Service Quality : Challenges and Issues In Malaysia. Penerbit UTM , Johor, pp. 81-100. ISBN 978-983-52-0697-9

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Item Type:Book Section
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions:Management and Human Resource Development (Formerly known)
ID Code:19273
Deposited By: Ms Zalinda Shuratman
Deposited On:14 Jan 2012 05:01
Last Modified:14 Jan 2012 05:01

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