Md. Salleh, Nor Zafir and Abdul Hamid, Abu Bakar and Chong, Shih Wei and Omain, Siti Zaleha (2008) Customer satisfaction and loyalty at retail outlet of major oil and gas company in Southern Malaysia. In: Customer Satisfaction and Service Quality : Challenges and Issues In Malaysia. Penerbit UTM , Johor, pp. 81-100. ISBN 978-983-52-0697-9
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| Item Type: | Book Section |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management |
| Divisions: | Management and Human Resource Development |
| ID Code: | 19273 |
| Deposited By: | Zalinda Shuratman |
| Deposited On: | 14 Jan 2012 05:01 |
| Last Modified: | 14 Jun 2017 00:50 |
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