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An examination of the relationship between student satisfaction and academic performance

Tat, Huam Hon and Hwa, Magdalene Ang Chooi and Jantan, Muhamad and Hashim, Noor Hazarina (2008) An examination of the relationship between student satisfaction and academic performance. In: Customer Satisfaction And Service Quality: Challenges And Issues In Malaysia. Penerbit UTM , Johor, pp. 17-32. ISBN 978-983-52-0697-9

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Abstract

The increasing attention given to student satisfaction within the context of higher education has prompted the writing of this paper. We focus on students’ academic performance with the aim to ascertain whether this aspect is significantly related to student satisfaction. Accordingly, it addresses the question of "Is student satisfaction and academic performance related?" Specifically, the purpose of this paper is two-fold: (i) to review the extant literature on "the relationship between student satisfaction and academic performance; and (ii) to propose a plausible theorotical approach to elucidate the relationship between these two variables from the perspective of institutions of higher education

Item Type:Book Section
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management and Human Resource Development (Formerly known)
ID Code:16777
Deposited By: Liza Porijo
Deposited On:27 Oct 2011 09:56
Last Modified:27 Oct 2011 09:56

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