N., Zakuan and S. M., Yusof and A. M., Shahroun (2009) The link between total quality management and organizational performance in Malaysian automative industry: the mediating role of ISO/TS16949 efforts. In: IEEE International Conference on Industrial Engineering and Management IEEEM2009, 2009, Hong Kong.
Official URL: http//www.dx.doi.org/10.1109/IEEM.2009.5373312
The principal aim of this article is to determine the impact of total quality management (TQM) and ISO/TS16949 efforts on organizational performance of Malaysian automotive industry. Based on theoretical considerations, a model is proposed linking the TQM constructs and ISO/TS16949 efforts to the organizational performance. Exploratory factor analyses and reliability analysis empirically verified and validated the underlying items of TQM, ISO/TS16949 and organizational performance. Structural equation modeling was employed to test the model drawing on a sample of 161 Malaysian automotive industries. Data analysis reveals that, TQM implementations have a strong and positive impact on organizational performance through direct relationship and also through a mediating role of ISO/TS16949 efforts.
|Item Type:||Conference or Workshop Item (Paper)|
|Subjects:||T Technology > TJ Mechanical engineering and machinery|
|Deposited By:||Liza Porijo|
|Deposited On:||13 Oct 2011 14:38|
|Last Modified:||13 Oct 2011 14:38|
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