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A conceptual framework for the development of quality culture in the construction industry

Wan Mahmood, Wan Yusoff and Mohammed, Abdul Hakim (2008) A conceptual framework for the development of quality culture in the construction industry. In: 25th ARCOM Annual Conference, 2008, Cardiff, Wales United Kingdom.

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Abstract

The construction industry is being viewed as one with poor quality emphasis compared to other sectors like the manufacturing and service sectors. Many criticisms have been directed to the construction industry for generally shoddy workmanship. This is mainly the result of the industry's failure to achieve the expected performance level in delivering its finished product and its customer service. Total quality management (TQM) is increasingly being adopted by construction companies as an initiative to solve quality problems in the construction industry and to meet the needs of the customer. However, construction firms have been continually struggling with its implementation. Cultural change is being recognised as an important aspect of total quality development. However, the issue surrounding quality culture and their development has not been comprehensively studied. Based on literature review, this paper discusses the issue of quality culture and a conceptual framework for the development of quality culture in construction industry.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:construction, culture, quality, quality culture, TQM.
Subjects:T Technology > TH Building construction
Divisions:Built Environment
ID Code:15886
Deposited By: Siti Khairiyah Nordin
Deposited On:05 Oct 2011 09:54
Last Modified:16 Aug 2017 04:29

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