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ISO quality management system: A lesson from KLIA

Mohammed, Abdul Hakim and Baba, Maizan and L., Jawahar Nesan and Zakaria, Norhanim (2003) ISO quality management system: A lesson from KLIA. In: International Connention on Urban Development and Management, 7-9 July 2003, LADA Complex, Langkawi. (Submitted)



This paper reports the ISO 9000 implementation at the construction of Kuala Lumpur International Airport (KLIA), a prestigious multibillion dollars project commissioned by the government of Malaysia, and presents a set of guidelines to effectively implement ISO quality systems in large construction projects. The study being undertaken for the past three years has been sponsored by the IRPA (Intensification of Research in Priority Areas), a premier national funding agency. The complete history of the ISO implementation in KLIA right from the inception of the project until its completion was studied through several means including a series of interviews with staff, and archival studies of quality records and voluminous implementation documents. This paper, while initially highlighting the pitfalls observed in the implementation stage and other major problems as identified from the quality records, finally proposes a set of guidelines. The guidelines are conceptual and broadly address the major issues that are critical to the implementation of the ISO Quality Management System (QMS) in large construction projects. They should be seen as an aiding mechanism to improve the quality performance of the construction participants. It must also be noted that the guidelines have been developed from the perspective of the Client (Owner)

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:ISO 9000, quality assurance, performance improvement, owner’s role, quality in construction, quality system
Subjects:H Social Sciences > H Social Sciences (General)
Divisions:Geoinformation Science And Engineering
ID Code:1545
Deposited By: Dr Asiah Othman
Deposited On:29 Mar 2007 07:57
Last Modified:10 Sep 2017 05:02

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