Factors that affect the transfer of it training among clerical workers: a sequential mixed method approach

Abstract

In today’s new economy, organizations are continuously facing a number of global developments such as increasing complexity of technologies, high economic uncertainty and increasing speed within which innovations take place. The rapid development of the Internet, coupled with the improved capacity and capability of computers, has hastened the business process, thus forcing most organizations to restructure and reorganize themselves accordingly. Such phenomenon also occurs in higher educational institutions. Acquiring large-scale information technology (IT) is seen as a strategic decision for some universities, even though the utilization of computer technology may not be maximized. IT competence among university staff needs to be aligned to the changes within the organization so that operational function is optimized in what Zuboff (1988) prophesized as the coming of the age of the smart machine.