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CMDB implementation approaches and considerations in SME/SITU's companies

Ayat, Masarat and Sharifi, Mohammad and Ibrahim, Sulaimi and Sahibudin, Shamsul (2009) CMDB implementation approaches and considerations in SME/SITU's companies. In: Proceedings - 2009 3rd Asia International Conference on Modelling and Simulation, AMS 2009. Article number 5072016 . Institute of Electrical and Electronics Engineers, New York, pp. 381-385. ISBN 978-076953648-4

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Official URL: http://dx.doi.org/10.1109/AMS.2009.113

Abstract

ITIL (Information Technology Infrastructure Library) is the most widely used IT framework in organizations. This de-facto standard is a servicebased IT-framework that aims to improve the quality of organizational services. The Core of this framework is configuration management that includes Configuration Management Data Base (CMDB) to record, update and trace all assessed activities and information in the organization. However, ITIL implementation faces some challenges especially when it effects on culture, attitudes and processes in the organization. One major part of this implementation is related to CMDB implementation. There are several major approaches to implement this repository in organizations. This paper, at first describes ITIL infrastructure and then highlights major approaches and its challenges to implement CMDB in the SME companies.

Item Type:Book Section
Additional Information:2009 3rd Asia International Conference on Modelling and Simulation, AMS 2009; Bandung, Bali; 25 May 2009 through 26 May 2009
Uncontrolled Keywords:configuration management, de facto standard, implementation approach, information technology infrastructure, service-based
Subjects:Q Science > QA Mathematics > QA76 Computer software
Divisions:Computer Science and Information System (Formerly known)
ID Code:13260
Deposited By: Ms Zalinda Shuratman
Deposited On:28 Jul 2011 01:12
Last Modified:28 Jul 2011 01:12

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