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The importance of soft factors for quality improvement and organisational performance

Abdullah, Muhammad Madi and Uli, Jegak and Tari, Juan Jose (2009) The importance of soft factors for quality improvement and organisational performance. International Journal of Productivity and Quality Management, 4 (3). 366 -382. ISSN 1746-6474

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Official URL: http://dx.doi.org/10.1504/IJPQM.2009.023702

Abstract

The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors and organisational performance in 255 Malaysia's electrical and electronics (EE) firms. Structural equation modelling statistical technique was used to test the theoretical model. The findings showed that the quality improvement variable did mediate the relationships between all the six soft factors and organisational performance in the sampled EE firms. Findings also highlight the relationship between soft factors, quality improvement and organisational performance.

Item Type:Article
Uncontrolled Keywords:Malaysia, organisational performance, quality improvement, soft factors of quality management
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management and Human Resource Development (Formerly known)
ID Code:13141
Deposited By: Liza Porijo
Deposited On:19 Jul 2011 09:31
Last Modified:19 Jul 2011 09:31

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